Terms & Conditions
Classic Hunter valley Wine Tours
1. Booking & Payment
A 50% deposit is required at the time of booking to secure all reservations.
The remaining 50% balance must be paid at least 14 days prior to the tour date.
For bookings made within 14 days of travel, full payment is required immediately at the time of booking.
A booking is only confirmed once payment has been received and written confirmation has been issued.
Failure to pay by the due date may result in cancellation of the booking without liability to Loop Tours.
For payments made through bank transfer, booking will remain pending until proof of payment (deposit or full payment) has been received.
Please note: If payment is not initiated and proof of remittance not supplied within 2 hours, the booking will be automatically cancelled.
2. Cancellation Policy
All cancellation requests must be submitted in writing to info@looptours.com.au. Verbal cancellations are not accepted.
Bookings made 14+ days before travel:
More than 14 days prior: full Refund minus $50 administration fee
Within 14 days: 50% of total tour amount forfeited
Within 36 hours or no-show: 100% tour amount forfeited
Bookings made within 14 days of travel:
Short-notice bookings made within 14 days of travel require full payment at the time of booking. The above cancellation tiers still apply — 50% of full tour amount is forfeited if cancelled more than 36 hours out, and 100% of full tour amount is forfeited within 36 hours or no-show.
3. Refunds & Operator Cancellation
Refunds will be processed within 14 business days to the original payment method.
If Loop Tours cancels due to vehicle breakdown, driver illness, a full refund will be issued.
Loop Tours is not responsible for any third-party costs including accommodation, tasting fees, venue bookings, flights, or any other incidental expenses.
Weather & Force Majeure : In the event Loop Tours is unable to operate on the day of the tour due to circumstances beyond our control — including severe weather, bushfire, flood, road closure, or government-directed restrictions — the standard cancellation policy applies and no additional refund will be issued. Loop Tours is not liable for any consequential losses including accommodation, flights, or other travel expenses.
4. Tour Duration, Pickup, Drop-off, Conduct & Overtime
Each tour operates for a pre-agreed duration confirmed at booking, depending on the selected package and itinerary.
The tour duration applies only to in-vehicle tour service time and scheduled itinerary activities.
Pickup & Drop-off Transfer Allowance (Complimentary)
A 15-minute complimentary transfer allowance applies before and after the scheduled tour time.
For a 10:00 AM tour start, pickup will commence from 9:45 AM onwards.
For a 5:00 PM tour end, drop-off to accommodation may extend up to 5:15 PM where required.
This allowance applies only to direct transport between a single pickup location and a single drop-off location.
It is not part of the tour duration, does not extend itinerary time, and does not include waiting time, multiple stops, or additional services.
Single Pickup & Drop-off Policy (Strict)
Each booking includes one pickup location and one drop-off location only.
Changes, additional stops, or multiple pickup/drop-off points are not permitted unless pre-approved in writing and may incur additional charges or be refused.
No-Show & Waiting Time
A 20-minute grace period applies from scheduled pickup time.
If passengers are not present and do not contact Loop Tours within this time to request additional waiting, the booking may be treated as a no-show and cancellation fees may apply.
Itinerary & Operational Control
Itinerary adjustments may occur due to traffic, safety or operational requirements.
Overtime Charges (All Tours & Vehicles)
Any time exceeding the agreed tour duration will incur:
6-seater vehicle: $70 per hour (or part thereof)
11-seater vehicle: $100 per hour (or part thereof)
Overtime applies strictly beyond the agreed tour end time and excludes the complimentary 15-minute transfer allowance.
Overtime caused by customer delays, extended stops, or itinerary changes is chargeable and must be paid prior to final drop-off.
Prices are fixed at the time of booking. Post-booking changes will not affect the agreed cost.
5.Passenger Conduct, Alcohol & Safety
Alcohol consumption inside the vehicle is strictly prohibited under NSW law. No open alcohol containers are permitted at any time.
Smoking and vaping are strictly prohibited inside the vehicle.
Passengers must remain seated and wear seatbelts while the vehicle is in motion.
Drivers reserve the right to refuse service or terminate the tour if passengers are intoxicated, unsafe, abusive, or disruptive. In such cases, the booking is treated as a no-show with no refund.
Passenger numbers must never exceed the booked vehicle capacity.
6. Pickup Zones & Travel Surcharges
Your pickup and drop-off is completely free if you are staying or located in any of the following areas:
Pokolbin
Lovedale
Cessnock
Branxton
Anywhere within 15kms of Hunter Valley Gardens
Locations outside the complimentary zone but within 25 kms will incur a flat surcharge of $60 per tour.
Locations outside the complimentary zone but in between 25-35 kms will incur a flat surcharge of $120 per tour.
Locations outside the complimentary zone but in between 35-45 kms will incur a flat surcharge of $180 per tour.
Locations outside the complimentary zone but in between 45-55 kms will incur a flat surcharge of $240 per tour.
Locations outside the complimentary zone but in between 55-65 kms will incur a flat surcharge of $320 per tour.
Distances beyond 65 km require prior written quotation and approval.
All distances are calculated using Google Maps from Hunter valley gardens.
Surcharges are payable on the day unless otherwise agreed in writing.
7. Long-Distance & Metro Pickups
Sydney, Central Coast, Newcastle, and other long-distance pickups are available by prior arrangement and incur additional charges.
Travel time may be included in operational scheduling depending on booking structure.
All tolls, parking fees, airport fees, and other travel-related costs are payable by the customer unless otherwise agreed.
Loop Tours is not responsible for delays caused by traffic, weather, road closures, or other unforeseen circumstances.
Passengers must be ready at the agreed time. Delays may reduce tour duration or incur waiting charges.
8. Venue & Third-Party Services
Loop Tours provides transport services only.Customers are responsible for booking all wineries, tastings, lunches, and venues.
Loop Tours is not responsible for availability, pricing, service quality, or operational decisions of third-party providers.
9. Cleaning, Damage & Lost Property
A minimum cleaning fee of $200 applies for spills, sickness, excessive mess, or soiling.
Passengers are fully responsible for any damage caused to the vehicle. Repair or replacement costs will be charged in full.
Loop Tours is not responsible for lost, stolen, or unattended belongings.
10. Children & Safety Requirements
Child seats are not provided by Loop Tours.Passengers travelling with children must provide their own approved child safety or booster seats in accordance with NSW road safety laws.
Children must be secured in approved child restraints in accordance with NSW law.
Failure to comply with legal requirements may result in refusal of service without refund.
11. Vehicle Substitution & Subcontracting
Loop Tours reserves the right to substitute the vehicle with a similar class vehicle or engage qualified third-party transport providers if required.
Such substitutions do not entitle the customer to a refund.
12. Liability & Legal Compliance
All passengers travel at their own risk.
To the maximum extent permitted by law, Loop Tours is not liable for any injury, loss, damage, delay, or inconvenience except where required under Australian Consumer Law.
Loop Tours is a registered Point-to-Point Transport provider in New South Wales, and all drivers hold required accreditation.
13. Media Consent
Unless a written opt-out is provided prior to travel, passengers consent to photos and videos taken during tours being used for marketing purposes.
14. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of NSW courts.
15. Acceptance of Terms
Payment of deposit or full booking confirmation constitutes full acceptance of these Terms & Conditions.
Hunter Valley Dinner Transfer
Terms & Conditions
1. Booking & Payment
All dinner transfers must be paid in full at the time of booking.
For bank transfer payments, the booking will remain pending until proof of payment has been received and confirmed.
If payment is not initiated and proof of remittance is not provided within 2 hours, the booking may be automatically cancelled without further notice.
2. Cancellation Policy
All cancellation requests must be submitted in writing at info@looptours.com.au.
Bookings made 14+ days before travel:
More than 14 days prior: full Refund minus $50 administration fee
Within 14 days: 50% of total booking value forfeited
Within 36 hours or no-show: 100% forfeited
Bookings made within 14 days of travel:
Full payment is required immediately. The above cancellation tiers still apply — 50% is forfeited if cancelled more than 36 hours out, and 100% is forfeited within 36 hours or no-show.
3. Provider Cancellation
If Loop Tours cancels due to vehicle issues, or driver illness, a full refund of all amounts paid will be issued.
Loop Tours is not responsible for any third-party costs incurred by the customer, including restaurant bookings, accommodation, or other travel-related expenses.
Weather & Force Majeure: In the event Loop Tours is unable to operate on the day of the transfer due to circumstances beyond our control — including severe weather, bushfire, flood, road closure, or government-directed restrictions — the standard cancellation policy applies and no additional refund will be issued
4. Service Description & Transfer Window
The Hunter Valley Dinner Transfer is a private return transport service between customer accommodation and restaurant venues within the Hunter Valley region.
The service operates within a transfer window of 5:30 PM to 10:00 PM daily.
Pickup and return transfers occur within this operating window.
Return pickup is coordinated directly with the driver when the customer is ready to depart.
5. Pickup & Drop-off Policy (Strict)
Each booking includes one pickup location and one drop-off location only, which must be the same accommodation unless otherwise agreed in writing.
Multiple pickups, multiple drop-offs, or additional stops are not permitted unless pre-approved and may incur additional charges or be refused.
6. Distance Pricing (Return Trip Based)
Dinner transfer pricing is based on total return distance between accommodation and restaurant.
Fixed Pricing:
Up to 20 km return: $150
Up to 30 km return: $180
Up to 40 km return: $210
Above 40 km return: Custom quotation required prior to booking confirmation
7. How Distance is Calculated
Distance is calculated using Google Maps using the most efficient route.
To determine pricing:
Measure one-way distance from accommodation to restaurant
Multiply by 2 to determine total return distance
Apply the relevant pricing tier based on total return distance
All pricing is based strictly on return travel distance.
8. Delays & Waiting Time
Passengers must be ready at the scheduled pickup time.
A 20-minute grace period applies. If passengers are not present and no communication is received requesting additional waiting time, the booking may be treated as a no-show and full charges will apply.
If waiting is extended beyond this period, a fee of $30 per 30 minutes (or part thereof) may apply.
Return pickup is flexible within the operating window, however unreasonable delays may incur additional charges.
9. Conduct & Safety
No alcohol consumption is permitted inside the vehicle under NSW law.
Passengers must follow all driver instructions at all times.
Seatbelts must be worn while the vehicle is in motion.
The driver reserves the right to refuse service or terminate the transfer if passengers behave in an unsafe, abusive, or disruptive manner. No refund will apply.
10. Children & Child Seats
Passengers travelling with children must provide their own approved child safety or booster seats in accordance with NSW road safety laws.
Child seats must be correctly installed and used for the entire journey.
Failure to provide a compliant child seat may result in refusal of service without refund.
11. Cleaning & Damage
Any damage or excessive mess (including spills or sickness) will incur a minimum $200 cleaning fee, payable immediately.
If additional repair or specialist cleaning is required, actual costs will be charged.
12. Vehicle Substitution
Loop Tours reserves the right to substitute the vehicle with a similar class vehicle or engage a qualified subcontractor if required. This does not entitle the customer to a refund.
13. Liability Disclaimer
To the maximum extent permitted by law, Loop Tours is not liable for any injury, loss, delay, or damage incurred during the transfer, except where required under Australian Consumer Law.
Passengers travel at their own risk.
14. General Conditions
Prices are fixed at the time of booking and will not change after confirmation.
All transfers are private services provided exclusively for the booked passengers.
Loop Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a valid Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
Hunter Valley Wedding Transfer
Terms & Conditions
1. Booking & Payment
All wedding transfers must be paid in full at the time of booking.
For bank transfer payments, the booking will remain pending until proof of payment has been received and confirmed.
If payment is not initiated and proof of remittance is not provided within 2 hours, the booking may be automatically cancelled without further notice.
2. Cancellation Policy
All cancellation requests must be submitted in writing at info@looptours.com.au
Bookings made 14+ days before travel:
More than 14 days prior: Refund minus $50 administration fee
Within 14 days: 50% of total booking value forfeited
Within 36 hours or no-show: 100% forfeited
Bookings made within 14 days of travel:
Full payment is required immediately. The above cancellation tiers still apply — 50% is forfeited if cancelled more than 36 hours out, and 100% is forfeited within 36 hours or no-show.
3. Provider Cancellation
If Loop Tours cancels due to vehicle breakdown or driver illness, a full refund of all amounts paid will be issued.
Loop Tours is not responsible for any third-party costs incurred by the customer, including wedding venue fees, accommodation, photography, or other related expenses.
Weather & Force Majeure: In the event Loop Tours is unable to operate on the day of the transfer due to circumstances beyond our control — including severe weather, bushfire, flood, road closure, or government-directed restrictions — the standard cancellation policy applies and no additional refund will be issued.
4. Service Description & Transfer Window
The Hunter Valley Wedding Transfer is a private transport service for wedding guests and event attendees within the Hunter Valley region.
The service operates within a transfer window of 1:00 PM to 12:00 AM daily.
Transfers may include:
Guest pickups and drop-offs
Venue-to-venue transfers
Event transport
Return transfers after celebrations
All services are private and exclusive to the booked group.
5. Pickup & Drop-off Policy (Strict)
Each booking includes one pickup location and one drop-off location only, unless otherwise agreed in writing.
Multiple pickups, multiple drop-offs, or route changes on the day are not permitted unless pre-approved and may incur additional charges or be refused.
6. Distance Pricing
Wedding transfer pricing is based on total travel distance calculated using Google Maps (most efficient route).
Fixed Pricing Structure:
Up to 20 km return: $150
20 km – 30 km return: $180
30 km – 40 km return: $210
Above 40 km return: Custom quotation required prior to booking confirmation
7. Capacity & Group Conditions
Vehicle capacity is strictly limited to the number of passengers booked.
Additional passengers will not be transported unless prior approval has been provided.
8. Delays & Waiting Time
Passengers must be ready at the scheduled pickup time.
A 20-minute grace period applies. If passengers are not present and no request to wait further is made within this time, the booking may be treated as a no-show and full charges will apply.
If additional waiting is required, a fee of $30 per 30 minutes (or part thereof) may apply.
Delays caused by wedding timelines, ceremonies, photography, or reception overruns may affect return timing and may incur additional charges if beyond agreed service duration.
9. Conduct & Safety
No alcohol consumption is permitted inside the vehicle under NSW law.
Passengers must follow all driver instructions at all times.
Seatbelts must be worn while the vehicle is in motion.
The driver reserves the right to refuse service or terminate transport if passengers behave in an unsafe, abusive, or disruptive manner. No refund will apply.
10. Children & Child Seats
Passengers travelling with children must provide their own approved child safety or booster seats in accordance with NSW road safety laws.
Child seats must be correctly installed and used for the entire journey.
Failure to provide a compliant child seat may result in refusal of service without refund.
11. Cleaning & Damage
Any excessive mess (including spills or sickness) will incur a minimum $200 cleaning fee, payable immediately.
If additional repair or specialist cleaning is required, actual costs will be charged.
12. Vehicle Substitution & Subcontracting
Loop Tours reserves the right to substitute the vehicle with a similar class vehicle or engage qualified subcontractors if required. This does not entitle the customer to a refund.
13. Liability Disclaimer
To the maximum extent permitted by law, Loop Tours is not liable for any injury, loss, delay, or damage incurred during transport, except where required under Australian Consumer Law.
Passengers travel at their own risk.
14. General Conditions
Prices are fixed at the time of booking and will not change after confirmation.
All wedding transfers are private services provided exclusively for the booked passengers.
Loop Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a valid Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
Hunter Valley Local Transfer
Terms & Conditions
1. Booking & Payment
All local transfers must be paid in full at the time of booking.
For bank transfer payments, the booking will remain pending until proof of payment has been received and confirmed.
If payment is not initiated and proof of remittance is not provided within 2 hours, the booking may be automatically cancelled without further notice.
2. Cancellation Policy
All cancellation requests must be submitted in writing at info@looptours.com.au
Bookings made 14+ days before travel:
More than 14 days prior: Refund minus $50 administration fee
Within 14 days: 50% of total booking value forfeited
Within 36 hours or no-show: 100% forfeited
Bookings made within 14 days of travel:
Full payment is required immediately. The above cancellation tiers still apply — 50% is forfeited if cancelled more than 36 hours out, and 100% is forfeited within 36 hours or no-show.
3. Provider Cancellation
If Loop Tours cancels due to vehicle breakdown or driver illness, a full refund of all amounts paid will be issued.
Loop Tours is not responsible for any third-party costs incurred by the customer, including wedding venue fees, accommodation or other related expenses.
Weather & Force Majeure: In the event Loop Tours is unable to operate on the day of the transfer due to circumstances beyond our control — including severe weather, bushfire, flood, road closure, or government-directed restrictions — the standard cancellation policy applies and no additional refund will be issued.
4. Service Description & Transfer Window
The Hunter Valley local Transfer is a private transport service for guests within the Hunter Valley region.
The service operates within a transfer window of 10:00 AM to 12:00 AM daily.
Local Transfers may include:
Guest pickups and drop-offs
Venue-to-venue transfers
Event transport
Return transfers from restaurants
All services are private and exclusive to the booked group.
5. Pickup & Drop-off Policy (Strict)
Each booking includes one pickup location and one drop-off location only, unless otherwise agreed in writing.
Multiple pickups, multiple drop-offs, or route changes on the day are not permitted unless pre-approved and may incur additional charges or be refused.
6. Distance Pricing
Local transfer pricing is based on total travel distance calculated using Google Maps (most efficient route).
Fixed Pricing Structure:
Up to 30 km : $150 Total
Extra 10kms after included 30kms: $180 Total
Extra 20kms after included 30kms: $210 Total
Extra 30kms after included 30kms: $240 Total
Above 40 km return: Custom quotation required prior to booking confirmation
7. Capacity & Group Conditions
Vehicle capacity is strictly limited to the number of passengers booked.
Additional passengers will not be transported unless prior approval has been provided.
8. Delays & Waiting Time
Passengers must be ready at the scheduled pickup time.
A 20-minute grace period applies. If passengers are not present and no request to wait further is made within this time, the booking may be treated as a no-show and full charges will apply.
If additional waiting is required, a fee of $30 per 30 minutes (or part thereof) may apply.
9. Conduct & Safety
No alcohol consumption is permitted inside the vehicle under NSW law.
Passengers must follow all driver instructions at all times.
Seatbelts must be worn while the vehicle is in motion.
The driver reserves the right to refuse service or terminate transport if passengers behave in an unsafe, abusive, or disruptive manner. No refund will apply.
10. Children & Child Seats
Passengers travelling with children must provide their own approved child safety or booster seats in accordance with NSW road safety laws.
Child seats must be correctly installed and used for the entire journey.
Failure to provide a compliant child seat may result in refusal of service without refund.
11. Cleaning & Damage
Any excessive mess (including spills or sickness) will incur a minimum $200 cleaning fee, payable immediately.
If additional repair or specialist cleaning is required, actual costs will be charged.
12. Vehicle Substitution & Subcontracting
Loop Tours reserves the right to substitute the vehicle with a similar class vehicle or engage qualified subcontractors if required. This does not entitle the customer to a refund.
13. Liability Disclaimer
To the maximum extent permitted by law, Loop Tours is not liable for any injury, loss, delay, or damage incurred during transport, except where required under Australian Consumer Law.
Passengers travel at their own risk.
14. General Conditions
Prices are fixed at the time of booking and will not change after confirmation.
All local transfers are private services provided exclusively for the booked passengers.
Loop Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a valid Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
Airport Transfer
Terms & Conditions
1. Booking & Payment
All airport transfers must be paid in full at the time of booking.
For bank transfer payments, the booking will remain pending until proof of payment has been received and confirmed.
If payment is not initiated and proof of remittance is not provided within 2 hours, the booking may be automatically cancelled without further notice.
2. Cancellation Policy
All cancellation requests must be submitted in writing at info@looptours.com.au
Bookings made 14+ days before travel
More than 14 days prior: Refund minus $50 administration fee
Within 14 days: 50% of total booking value forfeited
Within 36 hours or no-show: 100% forfeited
Bookings made within 14 days of travel
Full payment is required immediately.
The above cancellation tiers still apply — 50% is forfeited if cancelled more than 36 hours out, and 100% is forfeited within 36 hours or no-show.
3. Provider Cancellation
If Loop Tours cancels due to vehicle breakdownor driver illness, a full refund of all amounts paid will be issued.
Loop Tours is not responsible for any third-party costs incurred by the customer, including flights, accommodation, or other related expenses.
Weather & Force Majeure: In the event Loop Tours is unable to operate on the day of the transfer due to circumstances beyond our control — including severe weather, bushfire, flood, road closure, or government-directed restrictions — the standard cancellation policy applies and no additional refund will be issued.
4. Airport Transfer Distance Pricing
Airport transfers are charged based on fixed travel distances as follows:
Newcastle Airport (NTL): $200 includes 75 km per transfer
Sydney Kingsford Smith Airport (SYD): $450 includes 200 km per transfer
5. Additional Distance Charges
Any travel distance exceeding the applicable airport transfer distance will be charged at:
$50 per 15 km (or part thereof)
All distances are calculated using Google Maps using the most efficient route and are payable on the day of service.
6. Pickup Area
Standard service covers: Cessnock, Singleton, Kurri Kurri, Nulkaba, Pokolbin, Lovedale, Broke, Mount View, Bellbird, Millfield, Wollombi, and Branxton.
7. Delays & Waiting Time
Passengers must be ready at the scheduled pickup time.
A 20-minute grace period applies. If passengers are not present and no request to wait further is made within this time, the booking may be treated as a no-show and full charges will apply.
If additional waiting is required beyond the grace period, a waiting fee of $30 per 30 minutes (or part thereof) may apply.
8. Conduct & Safety
No alcohol consumption is permitted inside the vehicle under NSW law.
Passengers must follow all driver instructions at all times.
Seatbelts must be worn while the vehicle is in motion.
The driver reserves the right to refuse service or terminate the transfer if passengers behave in an unsafe, abusive, or disruptive manner. No refund will apply.
9. Children & Child Seats
Passengers travelling with children must provide their own approved child safety or booster seats in accordance with NSW road safety laws.
Child seats must be correctly installed and used for the entire journey.
Failure to provide a compliant child seat may result in refusal of service without refund.
10. Cleaning & Damage
Any damage or excessive mess (including spills or sickness) will incur a minimum $200 cleaning fee, payable immediately.
11. Vehicle Substitution
Loop Tours reserves the right to substitute the vehicle with a similar class vehicle without prior notice in the event of operational requirements. This does not entitle the customer to a refund.
12. Liability Disclaimer
To the maximum extent permitted by law, Loop Tours is not liable for any injury, loss, delay, or damage incurred during the transfer, except where required under Australian Consumer Law.
Passengers travel at their own risk.
13. General Conditions
Prices are fixed at the time of booking and will not change after confirmation.
All transfers are private services provided exclusively for the booked passengers.
Loop Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a valid Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
Terms & Conditions — EOFY Sale
Offer: Up to 20% off private wine tours
Promo period: Until 30 June 2026
Operator: Loop Tours | ABN 32 209 004 927 This offer applies to Express, Classic & Premium private wine tour for upto 6 people packages only.
Valid for groups of up to 6 passengers only. Groups of 7 or more are excluded from this offer.
Discount applies to the base tour price. Add-ons and extras are excluded.
Valid for bookings made before 30 June 2026.
Subject to availability. Blackout dates may apply.
Cannot be combined with any other offer, discount, or promotional code.
Loop Tours reserves the right to withdraw or modify this offer at any time without notice.
By booking under this offer, you agree to Loop Tours' standard Terms and Conditions.
This offer is issued by Loop Tours