Frequently Asked Questions
🗓️ Booking & Availability
Q: How do I make a booking?
A: You can book directly through our website, give us a call, or send us an email with your preferred date, group size, and tour type. Once we confirm availability, we’ll lock in your tour with a deposit.
Q: How far in advance should I book?
A: We recommend booking at least 1–2 weeks ahead, especially for weekends or holiday periods. Last-minute bookings are welcome if we have availability.
Q: Do you require a deposit?
A: Yes, a deposit secures your reservation. The remaining balance is typically due a few days before your tour or on the day, depending on the tour type.
🍷 Wine Tours & Experiences
Q: Are the wine tours private?
A: Absolutely. All our tours are private and tailored to your group — no strangers, no shared vehicles.
Q: Can we choose the wineries we visit?
A: Yes! You can hand-pick your favourite stops, or let us suggest a custom itinerary based on your wine preferences, group size, and timing.
Q: Do you offer non-wine activities?
A: Yes — we can include breweries, distilleries, cheese tastings, chocolate shops, scenic lookouts, or even hot air balloon add-ons.
Q: How long does a typical tour run?
A: Most full-day tours run between 10:00 am and 4:30 pm, but we’re flexible — just let us know what works for you.
🚘 Pickups & Transport
Q: Where do you pick up from?
A: We pick up from most accommodations across the Hunter Valley region. If you’re staying outside our standard zone, an additional travel fee may apply.
Q: Can you collect us from Sydney or Newcastle?
A: Yes, transfers from Sydney, Newcastle, or Central Coast can be arranged — just contact us for a custom quote.
Q: What kind of vehicles do you use?
A: Our fleet includes modern, air-conditioned vehicles ranging from sedans and SUVs to minibuses. All vehicles are clean, comfortable, and fully insured.
💰 Payments & Policies
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfer, and cash (on prior agreement). Some tours may require payment in full prior to departure.
Q: What happens if I need to cancel?
A: Life happens! Let us know as soon as possible. Cancellations made within 7 days may incur a fee, depending on the tour type and timing.
Q: Are tasting fees included in the tour price?
A: Some tours include tasting fees; others don’t — it depends on your preferences and chosen stops. We’ll clarify this when building your itinerary.
🥂 Group Info & Special Requests
Q: Do you cater for hens parties, birthdays, or corporate groups?
A: Definitely! We love a celebration. Let us know your group size and vibe, and we’ll tailor the experience to suit.
Q: What’s the maximum group size you can accommodate?
A: We can host groups from 2 to 20+ people, depending on the tour and vehicle availability. Larger groups may require multiple vehicles.
Q: Can we drink alcohol in the vehicle?
A: For safety and licensing reasons, alcohol cannot be consumed in the vehicle — but you’ll have plenty of time for tastings at the venues!
🧭 Custom Tours & Flexibility
Q: Do you offer tours beyond the Hunter Valley?
A: Yes, we can organise custom itineraries to Port Stephens, Newcastle, Blue Mountains, or the Central Coast. Just ask!
Q: Can I combine different types of experiences in one day?
A: Of course! Want wine in the morning, beer after lunch, and a sunset photo op? We’ll design your dream day.
Q: What if we’re running late or want to stay longer?
A: We’ll do our best to accommodate changes, but extra charges may apply for extended time or additional stops