terms & conditions
Full day/Half day wine tour Terms & Conditions
Booking & Payment
All tours and transfers must be paid in full prior to the start of the service.
For wine tour bookings, a 50% deposit can be paid at the time of booking. The remaining 50% must be settled at least 72 hours before the tour unless prior arrangements are made.
If payment is not received before the deadline, we reserve the right to cancel the booking and apply the relevant cancellation fee.
For payments made through bank transfer, booking will remain pending until proof of payment (deposit or full payment) has been received.
Please note: If payment is not initiated and proof of remittance not supplied within 2 hours, the booking will be automatically cancelled.
Cancellation Policy
Cancellations made 48 hours or more before the scheduled service are eligible for a 75% refund of the tour rate, excluding the booking fee and credit card surcharge fee.
Cancellations made less than 48 hours before the service will receive a 50% refund of the tour rate, excluding the booking fee and credit card surcharge fee.
Cancellations made less than 24 hours before the tour, or no-shows, will be charged the full tour amount, excluding the booking fee and credit card surcharge fee.
Third-party bookings may be subject to their own cancellation policies; the tour provider is not responsible for refunds outside our terms.
Provider Cancellation
In the rare event that the provider must cancel the tour due to unforeseen circumstances (such as vehicle issues, extreme weather, or driver illness), the customer will receive a full refund of the tour amount and any platform booking fees paid.
The provider is not responsible for any third-party costs or charges (such as accommodation, restaurant, or winery bookings) incurred by the customer outside this refund.
Itinerary & Changes
The confirmed itinerary must be provided at least 24 hours prior to the tour start time for all full-day custom winery tours.
Any changes to the number of passengers or pickup/drop-off locations out of free zone, after confirmation may incur additional charges.
Pickup & Travel
Free pickup and drop-off applies to: Cessnock, Nulkaba, Pokolbin, Lovedale, Bellbird, and all locations within 15 km of Roche Estate.
All pickups and drop offs outside free zone or more than 15 km from Roche Estate will be charged at $20(return included) for every extra 5 km(maximum of 25 kms can be added)
This charge is payable on the day of service.
Delays, Waiting Time & Extra Hours
If passengers are not ready at the scheduled pickup time, the driver will wait for 20 minutes. If no notification to wait further is received, we reserve the right to cancel the service and charge the full tour amount.
Extended waiting or delays may reduce overall scheduled tour time.
Tours running beyond the scheduled duration, due to customers fault will incur an additional charge of $60 per hour, payable before the end of the tour.
Conduct & Safety
No open alcohol is permitted in the vehicle.
Guests must behave responsibly and follow the driver’s instructions to ensure safety at all times.
Passenger Responsibility & Safety
Guests are responsible for their personal belongings during the tour. The provider is not liable for any loss, theft, or damage.
All passengers must comply with safety instructions given by the driver.
Passengers must remain seated and wear seat belts while the vehicle is in motion.
The driver reserves the right to refuse service or end the tour if a passenger behaves in a way that compromises safety.
Excessive alcohol consumption or unsafe behavior that puts passengers or the driver at risk may result in immediate termination of the tour without refund.
Children & Child Seat Policy
Passengers traveling with children must bring their own child safety or booster seats in accordance with NSW road safety regulations.
Child seats must be installed and used properly at all times while the vehicle is in motion.
Passengers are responsible for ensuring children are correctly secured in their seats for the duration of the transfer.
The provider does not supply child seats, and failure to bring an appropriate seat may result in cancellation of the transfer without refund.
Cleaning & Damage
Any damage or excessive mess in the vehicle, including spills or sickness, will incur a $200 cleaning fee, payable immediately.
Vehicle Substitution
In the rare event of mechanical issues or unforeseen circumstances, the provider reserves the right to substitute the vehicle with a similar class vehicle without prior notice.
Liability Disclaimer
The provider will not be held responsible for any injury, loss, or damage incurred during the tour, except where required by law. All passengers participate at their own risk.
Photo & Media Release
Guests consent to photographs or videos taken during the tour for promotional or marketing purposes unless they explicitly opt out before the tour.
Photography Add-on
Optional photography services are conducted only within the tour schedule and winery stops.
Delivery of photos is typically on the same day if possible, otherwise within 48 hours.
No refunds are available for photo delivery delays.
Weather & Winery Conditions
The provider is not responsible for winery closures, restricted tastings, or changes to availability due to seasonal or operational conditions.
Miscellaneous
Prices are fixed at the time of booking. Post-booking changes will not affect the agreed cost.
All tours are private, providing a safe and convenient experience tailored to the booked guests
Loop Hunter Valley Wine Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
Airport transfer terms and conditions
Booking & Payment
All transfers must be paid at the time of booking
For payments made through bank transfer, booking will remain pending until proof of payment (deposit or full payment) has been received.
Please note: If payment is not initiated and proof of remittance not supplied within 2 hours, the booking will be automatically cancelled.
Cancellation Policy
Cancellations made 48 hours or more prior to the scheduled transfer are eligible for a 75% refund of the booking fee,excluding the booking fee and credit card surcharge fee.
Cancellations made less than 48 hours prior will receive a 50% refund,excluding the booking fee and credit card surcharge fee.
Cancellations made less than 24 hours before pickup, or no-shows, will be charged the full transfer fee,excluding the booking fee and credit card surcharge fee.
Third-party bookings may be subject to their own cancellation policies; the provider is not responsible for refunds outside our terms.
Provider Cancellation
In the rare event that the provider must cancel due to unforeseen circumstances (e.g., vehicle issues, extreme weather, or driver illness), the customer will receive a full refund of the transfer fee and any platform booking fees paid.
The provider is not responsible for any third-party costs (e.g., flights, accommodation) incurred by the customer.
Pickup & Service Area
Service covers: Cessnock, Singleton, Kurri Kurri, Nulkaba, Pokolbin, Lovedale, Broke, Mount View, Bellbird, Millfield, Wollombi, and Branxton.
75 km of travel is included in the quoted price.
Additional distance beyond standard kilometres will be charged at $20 per 5kms, payable on the day of service.
Delays & Waiting Time
If passengers are not ready at the scheduled pickup time, a waiting fee of $30 per 30 minutes may apply.
If passengers are not ready at the scheduled pickup time, the driver will wait for 20 minutes. If no notification to wait further is received, we reserve the right to cancel the service and charge the full tour amount.
Conduct & Safety
No open alcohol is permitted in the vehicle.
Passengers must follow the driver’s instructions to ensure safety at all times.
Passengers must remain seated and wear seat belts while the vehicle is in motion.
Children & Child Seat Policy
Passengers traveling with children must bring their own child safety or booster seats in accordance with NSW road safety regulations.
Child seats must be installed and used properly at all times while the vehicle is in motion.
Passengers are responsible for ensuring children are correctly secured in their seats for the duration of the transfer.
The provider does not supply child seats, and failure to bring an appropriate seat may result in cancellation of the transfer without refund.
Passenger Responsibility
Guests are responsible for their personal belongings. The provider is not liable for loss, theft, or damage.
The driver reserves the right to refuse service or end the transfer if passengers behave in a way that compromises safety.
Excessive alcohol consumption or unsafe behavior may result in immediate termination of the transfer without refund.
Cleaning & Damage
Any damage or excessive mess in the vehicle, including spills or sickness, will incur a $200 cleaning fee, payable immediately.
Vehicle Substitution
In the rare event of mechanical issues or unforeseen circumstances, the provider may substitute the vehicle with a similar class vehicle without prior notice.
Liability Disclaimer
The provider is not responsible for any injury, loss, or damage incurred during the transfer, except where required by law. Passengers participate at their own risk.
Miscellaneous
Prices are fixed at the time of booking and are not affected by post-booking changes.
All transfers are private, ensuring a safe, convenient, and reliable service for the booked passengers.
Loop Hunter Valley Wine Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.
PRIVATE TRANSFER SERVICE Terms and Conditions
Booking & Payment
All transfers must be paid in full prior to the start of the service.
For custom or group bookings, a 100% deposit may be paid at the time of booking.
Please note:For bank transfers, if payment is not initiated and proof of remittance not supplied within 2 hours, the booking will be automatically cancelled.
Cancellation Policy
Cancellations made within 12 hours of the transfer, or no-shows, will be charged 100% of the fare.
Third-party bookings (e.g., through online travel agents) may be subject to their own policies; the provider is not responsible for refunds outside these terms.
Provider Cancellation
In rare cases where the provider must cancel the transfer due to unforeseen circumstances (such as mechanical failure, driver illness, or extreme weather), customers will receive a full refund of all amounts paid.
The provider is not responsible for any third-party costs (e.g., flight changes, accommodation, or other travel expenses) resulting from such cancellations.
Pickup, Drop-off & Travel Zones
pickup and drop-off apply to Cessnock, Nulkaba, Pokolbin, Lovedale, Bellbird, Broke, Wollombi, Kurri Kurri and North rothbury
Quote includes 10kms and extra kms will be charged at $20 for each 5kms.
Delays, Waiting Time & Additional Charges
A complimentary 20-minute grace period applies at all pickups. If no contact is made or passengers are not ready within this time, the booking may be cancelled and treated as a no-show, unless notice to wait has been requested.
If passengers request additional waiting time, this will be accommodated subject to vehicle and driver availability. A waiting charge of $10 per 10 minutes will apply.
Any unscheduled stops or extended travel time beyond the agreed route may incur extra charges.
Conduct & Safety
No open alcohol or smoking is permitted inside the vehicle.
Passengers must follow driver instructions and behave responsibly at all times.
The driver reserves the right to refuse service or end the trip if passenger behaviour compromises safety.
Excessive alcohol use, aggressive behaviour, or damage to the vehicle will result in immediate termination of the service without refund.
Passenger Responsibility & Safety
Passengers are responsible for their personal belongings during the journey.
The provider accepts no liability for loss, theft, or damage to personal items.
Seatbelts must be worn at all times, as required under NSW law.
Passengers must remain seated while the vehicle is in motion.
Cleaning & Damage
Any damage, spills, or excessive mess in the vehicle will incur a $200 cleaning or damage fee depending on the damage, payable immediately.
Vehicle Substitution
In the event of mechanical issues or unforeseen circumstances, the provider reserves the right to substitute the vehicle with a similar or higher-class model without prior notice.
Liability Disclaimer
Loop Tours will not be held responsible for any injury, loss, or damage sustained during the transfer, except as required by law.
All passengers travel at their own risk.
Weather, Traffic & Delays
The provider is not responsible for delays caused by traffic, weather, or road closures.
Passengers are advised to plan travel times with appropriate buffers for connecting services (e.g., flights).
Miscellaneous
Prices are fixed at the time of booking; post-booking changes will not affect the agreed fare.
All transfers are private and exclusive to the booked guests.
Loop Hunter Valley Wine Tours is a Registered Booking Service Provider under the NSW Point to Point Transport Act 2016, with BSP number and insurance coverage.
All drivers hold a Passenger Transport Licence Code (PTLC) and are authorised to operate public passenger vehicles.