Privacy Policy

Loop Tours

looptours.com.au

ABN 32 209 004 927

1. Introduction

Loop Tours ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • Booking details including date, group size, and tour preferences

3. How We Collect Information

We collect information when you:

  • Make a booking through our website or Rezdy

  • Contact us via email, phone, or enquiry form

  • Interact with our social media pages

  • Visit our website (via cookies and analytics tools including Microsoft Clarity)

4. How We Use Your Information

We use your information to:

  • Process and confirm bookings

  • Communicate with you about your tour

  • Send promotional offers (only with your consent)

  • Improve our website and services

  • Meet legal and regulatory obligations

5. Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website. Clarity uses cookies and collects data such as mouse movements, clicks, and scrolling behaviour to help us improve our website experience.

By using our site, you agree that we and Microsoft can collect and use this data. Microsoft may also use this data to improve Microsoft products and services. For more details, see Microsoft's Privacy Statement.

6. Disclosure of Information

We do not sell your personal information. We may share it with:

  • Rezdy (booking platform)

  • Payment processors

  • Google Analytics and Meta (for advertising purposes)

  • Microsoft Clarity (for website behaviour analytics)

  • Law enforcement if required by law

7. Cookies

Our website uses cookies to improve user experience and track website traffic via Google Analytics, Meta Pixel, and Microsoft Clarity. You can disable cookies in your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment information is handled by secure third-party processors and is never stored on our servers.

9. Your Rights

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

11. Contact Us

For any privacy-related enquiries:

Loop Tours

Email: info@looptours.com.au

Website: looptours.com.au

Last updated: May 2026